Terms & Conditions
Once your booking is confirmed with us we will not cancel your tour!
If unforeseen circumstances occur that stop us from operating the tour such as legislative restrictions (eg due to global viruses) then we will offer you the opportunity to transfer your booking to another date without penalty or receive a refund less any administration fees such as credit card fees or paypal fees. I’m sorry if this seems unfair but we lost hundreds of dollars in refunding payments when the pandemic hit!
Cancelling Tours or Changing Dates
We understand that circumstances change and travel plans can change unexpectedly so we do everything we can to work with you to find a solution. Please understand that last minute cancellations can leave us with empty seats on buses which we can’t fill at short notice so we need to protect ourselves against any losses.
Public tours
You have the right to cancel your tour and receive a full refund (less any administration fees such as credit card fees or paypal fees) as long as you provide us with more than 48 hours notice. Cancellations with less than 48 hours notice of the tour departure time will incur a 50% cancellation fee.
Private and group bookings
You have the right to cancel your tour and receive a full refund (less any administration fees such as credit card fees or paypal fees) as long as your provide us with more than 7 days notice from the date of the tour. Cancellations within 7 days of the tour departure time will incur a 50% cancellation charge.